Refund policy

At Giles Chocolatier, we are committed to customer satisfaction and pride ourselves on the excellent quality chocolate products we produce. Every item we sell is carefully inspected before it is shipped. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we will meet our obligations under the Consumer Guarantees Act. Photograph the exterior and interior of the shipping carton as well as its contents and email the photos to giles.chocolatier@gmail.com

Giles Chocolatier may under no circumstances be held responsible for any deterioration of the products owing to late collection.

Cancellation/Changing of Orders

Once orders have been shipped, no changes or cancellations of orders can be made. If you wish to change a submitted order that has not yet been shipped, please contact us on 0508 TRUFFLES or giles.chocolatier@gmail.com to arrange.

You can always contact us for any return question at giles.chocolatier@gmail.com.

Exceptions / non-returnable items
Custom products(such as special orders or personalized items), cannot be exchanged or returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.