FQA

We will courier your chocolates to residential and business addresses only. PO Boxes cannot be used.

All courier deliveries require a signature. If you're not home at the time, the courier will leave a calling card. Once you receive this card, we recommend you arrange for pickup/redelivery as soon as possible.

Once we’ve reviewed your order, we will carefully create and perfectly package your delectable delights and send these on to you. You will then receive an email including the courier ticket number so you can track your order.

Our award winning chocolates are delicately crafted to the highest specifications and carefully packaged for safe delivery to you. If, for any reason, you are unhappy with your order, we ask that you please email us or call us on 0508 TRUFFLES to discuss.

Our New Zealand deliveries are couriered overnight.

Once your order is on its way, you’ll receive a confirmation email including your courier ticket tracking number. To view the status of your order, log onto the courier company’s website.

All VISA and MASTERCARD credit and debit cards are accepted, as well as paypal and a variety of other digital payment options.

All payments are processed through Shopify's secure payment gateway.

Our flate rate shipping provides peace of mind that shipping is covered. If there are any issues or special circumstances we will be in touch. If you wish to ship internationally please contact us directly.

To guarantee the ultimate enjoyment, we recommend you consume your chocolates within three weeks.

Keep your chocolates in a cool, dry place, out of direct sunlight. Ideally, your chocolates are best kept at room temperature, preferably at 18°-20°C. Avoid storing your chocolates in the refrigerator, as this could spoil the delicate flavours or alter the creamy texture of their fillings. However, if you’d prefer to refrigerate your chocolates, we recommend you take them out 24 hours before removing the plastic wrap – this allows the chocolates to adjust to room temperature gradually.

Absolutely! During checkout, please add a note that your order is to be sent as an anonymous gift and we’ll ensure your name does not appear on any documentation accompanying your gift. If your gift recipient does call us, we will not reveal your identity, unless you have instructed us to.